The Power Smart App is a digital platform introduced by MEPCO to simplify electricity-related services of its customers in South Punjab. The mobile app offers instant access to fundamental electricity services, customer care, and complaint redressal — all through a smartphone. The app can be downloaded from Google Play Store and Apple App Store, enabling users to execute electricity-related activities without MEPCO office visits.
Top 10 Benefits of Power Smart App
- Online Complaint Registration
Customers are able to file electricity grievances (e.g. power cut, voltage problem, billing issue) instantaneously from the app, without having to make a phone call or travel to service centers. - Real-Time Complaint Tracking
The app gives real-time feedback regarding complaint status, so the consumer is aware at all times when and how his/her problem is being addressed. - Bill Information & Duplicate Bill Download
Customers can see, download, and print duplicate electricity bills from the app — a crucial facility in times of emergency or failed delivery. - SMS & Push Notifications
Customers are given critical reminders in the form of SMS and app notifications — bill due dates, planned maintenance, and shutdowns in case of emergencies. - Safety Tips & Seasonal Alerts
Particularly during monsoon or flood times, the app provides life-saving safety tips to enable customers to stay safe from electrical hazards. - Integration with MEPCO Helpline
The app provides a direct link to the MEPCO helpline (118) and SMS service (8118) to allow easy communication in case of an emergency. - Region-Based Complaint Forwarding
The system locates your area and submits your complaint to the concerned MEPCO sub-division to decrease the resolution time. - Load Management & Outage Notifications
Get notifications about scheduled load shedding, unscheduled power outages, and MEPCO update about the restoration schedule. - Easy-to-Use Interface in Urdu & English
Made simple to use, the app features a bilingual interface (English and Urdu) in order to cater to urban and rural users alike. - Line Losses & Electricity Theft Awareness
With alerts and educational material, the app encourages prudent electricity consumption and educates consumers about the damage of power theft — complementing MEPCO’s larger goals.
Download power smart app https://play.google.com/store/apps/details?id=com.powersmart&hl=en&pli=1
